Last updated: September 25, 2026.
This policy explains how Tideneo handles information submitted through the website and direct inquiry channels.
Information we collect
We may collect your name, business email, organization, destination, requested products, quantities, documentation requirements, messages and technical information such as IP address, browser type and basic website logs.
How information is used
- To review and respond to catalog inquiries.
- To confirm product, documentation and destination requirements.
- To maintain website security and prevent abuse.
- To meet legal, recordkeeping and compliance obligations.
Sharing and service providers
Information may be processed by hosting, communications, logistics or professional service providers where necessary to operate the website and review an inquiry. We do not sell inquiry information.
International processing
Because inquiries may involve international destinations and service providers, information may be processed outside your country. Appropriate operational and contractual safeguards are used where required.
Retention and security
Inquiry information is retained only as long as reasonably necessary for review, recordkeeping, dispute prevention and applicable legal obligations. Reasonable technical and organizational measures are used, but no online service can guarantee absolute security.
Your choices
You may request access, correction or deletion of your inquiry information where applicable. Some records may need to be retained for legal or security reasons.
Contact
Use the Contact Tideneo page for privacy questions or requests. Do not include sensitive medical or payment information in an initial message.